Shipping & Returns

Shipping Policy

At DOS, we are committed to getting your order to you as quickly and reliably as possible.

Shipping Locations

We currently ship across New Zealand and internationally. Shipping availability and timeframes may vary depending on your location.

Processing Times

All orders are processed within 1–3 business days.
Pre-orders are processed once stock arrives and will be shipped according to the estimated delivery timeframe provided at checkout.

Delivery Times

  • New Zealand: 2–5 business days
  • Australia: 5–10 business days
  • International: 7–15 business days

Please note: Delivery times are estimates and may vary due to external factors such as courier delays.

Shipping Costs

Shipping costs are calculated at checkout based on your location and order size.

Pre-Orders

If you purchase a pre-order item, your order will be shipped once stock arrives. You will be notified of any delays.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking details so you can follow your delivery.

Delays & Issues

DOS is not responsible for delays caused by couriers, customs, or unforeseen circumstances. However, if you experience any issues, please contact us and we will do our best to help.

Return & Refund Policy

At DOS, we want you to be happy with your purchase.

Returns

We accept returns within 14 days of delivery for unused items in their original condition and packaging.

To request a return, please contact us through our website with your order details.

Refunds

Once your return is received and inspected, we will notify you of the outcome. If approved, your refund will be processed back to your original payment method.

Exchanges

We only replace items if they are defective or damaged.

Pre-Orders

Pre-order items cannot be refunded due to change of mind once the order has been placed. However, if there is a fault or issue, we will resolve this.

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

Privacy Policy

At DOS, your privacy is important to us.

Information We Collect

We may collect personal information such as:

  • Name
  • Email address
  • Shipping address
  • Payment details

This information is collected when you place an order or interact with our website.

How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Communicate with you about your purchase
  • Improve our website and customer experience

Sharing Your Information

We only share necessary information with trusted third parties (such as payment providers and shipping carriers) to complete your order.

Security

We take reasonable steps to protect your personal information.

Your Rights

You have the right to request access to or correction of your personal information.

Terms & Conditions

By using the DOS website, you agree to the following terms:

General

DOS provides products through our online store. All purchases are subject to availability.

Product Information

We aim to ensure all product descriptions and images are accurate. However, slight variations may occur.

Pricing

All prices are listed in the relevant currency and may change without notice.

Orders

We reserve the right to cancel or refuse any order if necessary.

Pre-Orders

By purchasing a pre-order item, you acknowledge that shipping will occur at a later date as stated on the product page.

Liability

DOS is not liable for any indirect or consequential damages arising from the use of our products or website.

Changes to Terms

We may update these terms at any time. Continued use of the website means you accept any changes.