Shipping & Returns
Everything you need to know about getting your DOS, sending it back, and how we look after your info. Tap any policy below for the full details.
Quick answers
How much is shipping?
Free NZ shipping on orders over NZ$55. Under that, NZ shipping is NZ$10.
How long does shipping take?
Orders leave us within 1 to 3 business days. NZ delivery takes 2 to 5 business days.
Do you ship overseas?
Yes. Australia takes 5 to 10 business days and international orders take 7 to 15 business days.
Can I return my bottle?
Yes, within 14 days of delivery if it's unused and in its original packaging. Custom engraved bottles can't be returned for change of mind.
What if it arrives damaged?
Email us within 7 days and we'll sort out a replacement or refund.
Our policies
Still got a question?
Email doswaterbottle@gmail.com or call +64 22 482 7861.
DOS Water Bottles, Milford, Auckland 0620, New Zealand.