Returns and Refunds
We want you to love your DOS. If something isn't right, we're here to help.
Change of mind returns
You can return an item within 14 days of delivery if it is:
- Unused and in its original condition
- In its original packaging
- Sent with proof of purchase (your receipt or order confirmation)
How to return an item
Email us at doswaterbottle@gmail.com with your order number and the item you want to return. We'll reply with return instructions. Please don't send items back without contacting us first.
Return shipping
For change of mind returns, you pay the return shipping. If your item is faulty or we sent the wrong item, we cover it.
Refunds
Once we receive and check your return, we'll email you to let you know if it's approved. Approved refunds go back to your original payment method.
Items we can't take back
- Custom engraved and personalised bottles
- Items marked as final sale
- Used or damaged items, unless they are faulty
Faulty, damaged or wrong items
If your order arrives damaged, faulty or incorrect, email us within 7 days of receiving it and we'll sort out a replacement or refund.
Your rights
Nothing in this policy affects your rights under the New Zealand Consumer Guarantees Act 1993.
Contact
Email: doswaterbottle@gmail.com
Phone: +64 22 482 7861