FAQ

Got a question about your DOS? Here are the ones we get asked the most.

What fits in the DOS base?

Pretty much everything you'd normally need a bag for: jewellery, makeup, tampons and pads, medication, snacks, keys and AirPods. You can even fit a small drink in there. See ideas for what to pack in your DOS.

Is the base waterproof?

Yes, the base is waterproof, so your things stay dry. The bottle also floats, so it's great for the beach and the pool.

How long does it keep drinks cold?

DOS keeps drinks cold for 24 hours and hot for 12 hours.

Is DOS a New Zealand brand?

Yes, DOS is a Kiwi-owned brand from Auckland, founded by Anika Sinclair when she was 14.

Are all your products shipped by DOS?

Our DOS water bottles and colour bands are, they're sent by us from Auckland. Everything else on the site, like other accessories, stickers and beauty bits, is dropshipped, so it's sent straight to you from our suppliers and may take a bit longer to arrive. More on shipping.

Does it fit in a car cup holder?

The Jilly Cup does. The standard DOS bottle doesn't, because it's designed to be big enough to replace your bag.

How much is shipping?

Shipping is free on NZ orders over $55, and NZ delivery takes 2 to 5 business days for DOS bottles and colour bands. Dropshipped items can take longer. See our Shipping and Returns page for more.