Shipping Policy

We ship DOS across New Zealand and internationally.

Where your order ships from

DOS water bottles (including the Jilly Cup and our limited editions) and our DOS colour bands are packed and sent by us in Auckland.

All other products on our site, including other accessories, stickers, beauty and lifestyle items, are dropshipped. That means they're sent straight to you from our suppliers, not from us. Dropshipped items may arrive separately from your bottle and can take longer than the delivery times below.

If anything you receive isn't what you ordered, email us and we'll sort it out.

Processing time

DOS bottle and colour band orders are packed and sent within 1 to 3 business days.

New Zealand

Free shipping on orders over NZ$55
Orders under NZ$55: NZ$10
Delivery: 2 to 5 business days

Australia

Economy shipping: A$30
Delivery: 5 to 10 business days

International

Delivery: 7 to 15 business days

North America: NZ$50
Europe: NZ$70
Asia: NZ$100
Africa and South America: NZ$200

The exact cost for your order is shown at checkout.

Tracking

Once your order ships, you'll get an email with tracking details.

Delays

Delivery times are estimates. Courier or customs delays are out of our control, but if your order is taking too long, email us and we'll help chase it up.